Question 1

What is RescuRoll, and when would I use it?

Accepted Answer

RescuRoll is a modular vehicle recovery system designed to make immobile vehicles mobile again so they can be recovered safely.

The system is built around the RescuRoll MultiFit Wheel, which can be used on its own for wheel and tyre issues, or combined with the RescuRoll FreeWheeling Hub when a vehicle’s wheels will not rotate due to mechanical, electrical, or brake issues.

RescuRoll is typically used when a vehicle:
·        Has a puncture and no spare wheel
·        Has a damaged or missing wheel
·        Is stuck in Park
·        Has an electronic parking brake fault
·        Has seized brakes
·        Has transmission or drivetrain failure
·        Is an electric vehicle with no battery charge
·        Cannot be put into neutral
·        Cannot be rolled or winched normally

In simple terms, RescuRoll turns a non-rolling vehicle into a rolling vehicle so it can be safely recovered.

Question 2

How much does a RescuRoll kit cost?

Accepted Answer

Each RescuRoll kit can be tailored to suit the customer’s requirements, meaning pricing can vary depending on the setup needed.

For the most accurate pricing, please contact ProLux directly or submit an enquiry through our website form.

Question 3

How does the RescuRoll MultiFit Wheel work?

Accepted Answer

The RescuRoll MultiFit Wheel is a universal spare wheel designed to fit a wide range of vehicles using interchangeable adapters and spacers.

The process is simple:
1.       Remove the damaged or unusable wheel.
2.       Select the correct adapter for the vehicle bolt pattern.
3.       Fit the RescuRoll MultiFit Wheel.
4.       The vehicle can then be moved, driven at limited speed (50mph/80kmh) short distances, or loaded onto a recovery vehicle.

This removes the need for recovery operators to carry multiple spare wheels for different vehicles.

Question 4

What is the FreeWheeling Hub (FWH), and why is it important?

Accepted Answer

The FreeWheeling Hub is an accessory that is used together with the RescuRoll MultiFit Wheel and cannot be used on its own.

It allows the wheel to rotate freely without turning the vehicle’s drivetrain. This is essential when a vehicle’s wheels will not rotate due to mechanical or electronic issues.

It is particularly important for:
·        Electric vehicles
·        Automatic vehicles stuck in Park
·        Electronic parking brake failures
·        Seized brakes
·        Transmission failures
·        Drivetrain damage
·        Vehicles that cannot be put into neutral
·        Accident-damaged vehicles

When fitted with the MultiFit Wheel, the FreeWheeling Hub allows the vehicle to roll freely so it can be recovered without dragging it.

Question 5

Which vehicles is RescuRoll compatible with?

Accepted Answer

RescuRoll is designed to be compatible with a very wide range of vehicles, including:
·        Passenger cars
·        Electric vehicles (EVs)
·        Hybrid vehicles
·        Vans
·        Light commercial vehicles
·        Automatic vehicles
·        Front wheel drive, rear wheel drive, and all-wheel drive vehicles

Compatibility is achieved by selecting the correct adapters and spacers to match the vehicle’s bolt pattern (PCD), centre bore, and offset requirements.
RescuRoll is supported by a fitment database and selection app, which helps operators quickly identify the correct adapter and spacer combination for each vehicle. This ensures safe fitment, reduces guesswork, and speeds up roadside recovery operations.

The product range is continuously evolving, with new adapters, spacers, and fitment solutions being developed in collaboration with customers and recovery operators. As new vehicles are introduced to the market - particularly electric vehicles and vehicles without spare wheels - the RescuRoll system is updated to cover as many vehicles as possible.

Our aim is to provide coverage for the vast majority of vehicles on the road, and the system continues to expand as new vehicle fitments are identified and added to the database.

Question 6

Can I use RescuRoll myself, or do I need a professional?

Accepted Answer

RescuRoll is primarily designed for:
·        Roadside recovery operators
·        Breakdown services
·        Fleet operators
·        Workshops and garages
·        Emergency services
·        Vehicle logistics companies

It should be used by trained or competent operators who understand safe lifting, wheel fitting, and recovery procedures.

Question 7

Can I drive normally with the RescuRoll MultiFit Wheel installed?

Accepted Answer

No. The RescuRoll MultiFit Wheel is not intended for normal driving.
It is designed for:
·        Short distance movement
·        Recovery situations
·        Moving vehicles to a safe location
·        Loading onto recovery trucks
·        Workshop or compound movement
Speed and distance limits should always be followed.

Question 8

Is RescuRoll suitable for electric and hybrid vehicles?

Accepted Answer

Yes. RescuRoll is particularly useful for electric and hybrid vehicles because many EVs cannot be towed or rolled when:
·        The battery is flat
·        The vehicle is stuck in Park
·        The motor cannot rotate
·        The electronic parking brake cannot be released
Using the MultiFit Wheel together with the FreeWheeling Hub allows the wheel to rotate freely without turning the electric motor, preventing damage and allowing safe recovery.

Question 9

How do I determine which adapters or spacers I need?

Accepted Answer

Adapters and spacers are selected based on:
·        Bolt pattern (PCD)
·        Centre bore
·        Wheel offset
·        Brake caliper clearance
·        Vehicle type
RescuRoll provides compatibility information, training, and technical support to help users select the correct configuration.

A fitment application is developed and deployed in certain cases and can be discussed with our team on request.

Question 10

Is RescuRoll approved for use on public roads?

Accepted Answer

RescuRoll is designed as a recovery and mobility device, not as a permanent replacement wheel.
It is typically used for:
·        Short-distance vehicle movement
·        Recovery operations
·        Moving vehicles to safe locations or onto transporters
Use on public roads depends on local regulations and recovery use guidelines.

Question 11

Where can I buy RescuRoll?

Accepted Answer

RescuRoll products can be purchased through:
·        Official distributors (Prolux)
·        Recovery equipment suppliers
·        Direct fleet supply agreements
·        Selected international partners
·        Direct from the manufacturer

Question 12

Is training required to use RescuRoll safely?

Accepted Answer

Training is recommended to ensure:
·        Correct adapter selection
·        Correct spacer setup
·        Safe installation of the MultiFit Wheel
·        Correct use of the FreeWheeling Hub
·        Safe recovery procedures
·        Avoiding vehicle damage
Training, demonstrations, and onboarding are available for fleets and recovery organisations.

Question 13

Can RescuRoll be used on damaged or seized vehicles?

Accepted Answer

Yes. RescuRoll is specifically designed for vehicles that:
·        Have damaged wheels
·        Have missing wheels
·        Have seized brakes
·        Are stuck in Park
·        Have transmission failures
·        Have drivetrain damage
·        Have electronic faults preventing wheel rotation
·        Are electric vehicles with no battery charge
Using the MultiFit Wheel alone or together with the FreeWheeling Hub allows these vehicles to be moved safely.

Question 14

Does RescuRoll work with all wheel sizes and bolt patterns

Accepted Answer

RescuRoll is designed to work with a very wide range of:
·        Wheel sizes
·        Bolt patterns (PCDs)
·        Centre bores
·        Offsets
However, compatibility depends on having the correct adapters and spacers for the vehicle. New adapters and spacers can be developed for additional vehicle applications if and when required.

Question 15

Is RescuRoll compatible with vehicles that have locked wheels or brake issues?

Accepted Answer

Yes. When a vehicle’s wheels will not rotate due to:
·        Seized brakes
·        Electronic parking brake faults
·        Transmission issues
·        Electric vehicle drivetrain lock
·        Accident damage
The MultiFit Wheel used together with the FreeWheeling Hub allows the wheel to rotate freely so the vehicle can be recovered without dragging it.

Question 16

What standards or regulations does RescuRoll comply with?

Accepted Answer

RescuRoll products are designed and manufactured to meet relevant engineering, safety, and quality standards, including load testing, structural integrity, and automotive wheel mounting requirements where applicable. Specific compliance and testing information can be provided on request.

Question 17

What support is available after purchase?

Accepted Answer

After purchase, RescuRoll provides:
·        Technical support
·        Training and onboarding
·        Compatibility guidance
·        Replacement parts and adapters
·        Product updates
·        Fleet implementation support
·        Demonstrations and refresher training

Question 18

Do you provide training or onboarding for new users?

Accepted Answer

Yes. Training and onboarding can include:
·        Product overview
·        Adapter and spacer selection
·        MultiFit Wheel installation
·        FreeWheeling Hub installation
·        EV recovery procedures
·        Safe recovery best practices
Training can be provided on-site, during product rollout, or through demonstrations and training materials.

Question 19

Which industries commonly use RescuRoll?

Accepted Answer

RescuRoll is commonly used in:
·        Roadside recovery and breakdown services
·        Vehicle recovery operators
·        Police and emergency services
·        Vehicle logistics and transport
·        Fleet operators
·        Automotive workshops and garages
·        Electric vehicle fleets
·        Insurance and accident recovery companies
·        Vehicle testing facilities
·        Parking enforcement and vehicle removal services

RescuRoll FAQs

Frequently asked questions